Privacy Policy
Last updated: September 10, 2022
Introduction
Limmat Technologies, Inc. (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information that may be collected by our software and mobile phone application (“Services”), that we may collect when you visit www.vispaflow.com (“Site”) or other websites managed by the Company, or that you may otherwise share with the Company.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use our Site or Services. By accessing our Site, using our Services, or voluntarily sharing your personal information with us you agree to this Privacy Policy.
Updates to this Policy
We may revise this Privacy Policy from time to time. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. If you do not agree with our changes, you should cease use of our Site and Services immediately.
Children
We do not knowingly collect any personal information from individuals under 18 years of age. If we learn that we have collected the personal information of an individual under 18, we will delete the information as soon as possible.
Personal Information We Collect
Information You Provide Us
Our Services may collect certain information from individuals such as name, address, date of birth, location information, and protected health information covered under HIPAA. Users of our Services are responsible for providing data subjects with proper notices when their personal data is collected.
Information We Automatically Collect
When you download, access, and use our mobile app, it may use technology to automatically collect usage details, device information, and location information. Device information includes your device’s unique device identifier, IP address, operating system, and telephone number. The mobile app may also access metadata and other information associate with other files stored on your device.
We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device when you utilize our Services and log into your account.
We automatically collect this information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
We also track your general use of our Services such as logon times, session durations, actions taken within the Services, accounts viewed and links visited.
How We Use Your Personal Information
We use the personal information we collect from you in the following ways:
To personalize your experience on the Site;
To provide you with our mobile phone application and its contents, and any other information, products or services that you request from us;
To respond to your account application requests;
To process your transactions;
To communicate with you;
To notify you when there are updates available to our mobile phone application, and of changes to any products or services we offer or provide through it;
To screen for potential risks and fraud in our systems; and
To optimize our Site and Services.
Users of our Services collect personal information from patients in order to process patient account data, claims, and related information.
Sharing Your Personal Information
We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction. In addition, we may disclose personal information that we collect or you provide:
To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Limmat Technologies, Inc.’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Limmat Technologies, Inc. about users of our Site and Services is among the assets transferred.
To third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Limmat Technologies, Inc., our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.
Accessing and Correcting Your Information
You may send us an email at contact@vispaflow.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Privacy Technology Practices
Do Not Track Signals
Some browsers have incorporated “do not track” features to enable users to make privacy and security choices. By using these settings, your browser may send a signal to our Site not to collect tracking information. Our Site does not honor these do not track signals.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like in customer reviews.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
Data Retention
Personal information collected by our Services is retained for as long as we have a business relationship with you. We retain the personal information that you provide on our Site for up to 7 years after you have shared the information. The Company may retain personal information that we have anonymized indefinitely.
California’s Shine the Light Law
California Civil Code Section 1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of the information you provide through the Site to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
Limmat Technologies, Inc.
923 Brookstown Ave
Winston Salem, NC 27101
Your State Privacy Rights
Colorado, Connecticut, Virginia, and Utah each provide their state residents with certain rights over their personal information. If you are a resident of one of these states, the following provisions may apply to you.
Sale of Personal Data
We do not process your personal data for the purposes of targeted advertising nor do we sell your personal information.
Your Right to Know, Delete and Correct
You have the right to request that we disclose certain information to you about our collection and use of your personal data over the past 12 months. Once we receive and validate your request, we will include a list of your personal data that may have been disclosed and the categories of third parties the information may have been disclosed to.
You may request that we delete any of your personal data that we collected from you and retained, subject to certain exceptions. You may also request that we correct any inaccurate personal information we may be retaining. Once we receive your request and confirm your identity, we will review your request. We may deny your deletion request if retaining the information is proper and necessary or if an exception allowing us to retain the information applies.
If your request is approved, we will delete or deidentify the relevant information and will direct our service providers to take similar action.
Exercising Your Rights to Know, Delete and Correct
To exercise your rights to know or delete described above, please submit a request by emailing us at contact@vispaflow.com
Only you, or your authorized representative may make a request to know or delete related to your personal data. We may ask for your name, email address and account information to verify your identity or your authorized representative’s identity.
You may only submit a request to know twice within a 12-month period. We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt, unless we require an extension. If we reasonably require an extension we will inform you of the reason and extension period.
Non-Discrimination
We will not discriminate against you for exercising any of your data rights and do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.