Mercyhealth Case Study

The Problem

When Kim Scaccia joined the Mercyhealth team as VP of Revenue Cycle in March 2020, she was faced with no small task. Overseeing an organization that encompasses $1B in net patient revenue among six hospitals and 800 physicians would have been daunting to anyone, especially at the onset of a worldwide pandemic.

The Solution

Thanks to the speed and resourcefulness of Vispa’s team and dynamic service capabilities, Scaccia and the team at Mercyhealth have reinforced what it means to work smarter, not harder, while significantly increasing their cash flow.

The Results

  • Decreased days in Accounts Receivable (AR) by 17 days

  • Experienced three of the highest cash earnings in a span of three months, one being the fourth highest ever

  • Beat June 2020 cash goal by over $20M

Kim Scaccia,
VP of Revenue Cycle, Mercyhealth

"Effectiveness metrics provide valuable insight into steps that matter the most and shed light on where adjustments are needed.”

How It’s Done

With the implementation of the Vispa software solution, Scaccia can support her team regardless of location: remote, onsite, or a hybrid combination. “We look forward to adding more team members in the system,” she says.“Prioritizing effectiveness tracking above pure productivity metrics helps increase cash flow and also has a positive impact on retention and employee morale.”

Ready to simplify your revenue cycle? Let Vispa help you reach your financial goals and improve productivity.

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